Delivery Policy

Last updated: 16 May 2026

Prime Print offers delivery and, where available, collection for printed products.

1. Delivery areas

We deliver to addresses within the UK. Delivery outside the UK may be available on request.

2. Delivery charges

Delivery charges depend on product, size, weight, quantity, urgency and delivery address. Charges are shown before payment or on your quote.

3. Turnaround and dispatch

Production and delivery times are estimates unless confirmed as guaranteed in writing. Turnaround begins after payment, usable artwork and artwork approval have been received.

4. Courier delivery

We may use third-party couriers. Delays can happen due to traffic, weather, strikes, address issues or other circumstances outside our control.

5. Missed or failed delivery

You are responsible for providing accurate delivery details and being available to receive the order. If delivery fails due to incorrect details or missed delivery, extra charges may apply for redelivery.

6. Damaged delivery

If your order arrives damaged, contact us as soon as possible with photos of the packaging, label and damaged items. Keep the packaging until we have completed our investigation.